Refund policy

Effective Date: August 2026

At Ottawa FPV Shop, we want you to be satisfied with your purchase. If something isn't right, we're here to help.

Please read this policy carefully before requesting a return or refund.

Return Authorization

All returns must be authorized before being sent back.

To request a return, contact us at:

info@ottawafpvshop.ca

Please include:

Order number
Product name
Reason for the return
Photos or videos if the item is damaged or defective

Returns sent without authorization may be refused.

New & Unopened Products

Most new, unopened products may be returned within 30 days of delivery.

To qualify for a refund:

Product must be unused.
Product must be in its original unopened packaging.
All accessories, manuals, and packaging must be included.
Product must be in resalable condition.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Defective or Dead-on-Arrival (DOA) Products

If you believe a product arrived defective or is dead on arrival (DOA), please contact us within 7 calendar days of receiving your order.

To help us assess the issue, we may request:

Your order number
Photos of the product
A short video demonstrating the issue
A description of the problem

We may also provide troubleshooting steps before authorizing a return, as many FPV electronics require proper configuration and installation.

If the product is confirmed to be defective upon inspection, Ottawa FPV Shop will, at our discretion:

Repair the product
Replace the product
Issue a refund if a replacement is not available

Return shipping for verified defective products will be covered by Ottawa FPV Shop.

Open-Box, Used & Demo Products

Open-Box, Used, Refurbished, and Demo products are individually inspected before sale.

Unless otherwise stated on the product page:

These products may show cosmetic wear.
Cosmetic imperfections are not considered defects.
Included accessories may differ from new products.

Any warranty or return eligibility will be stated on the product page.

Installation Damage

Products damaged due to improper installation, reverse polarity, incorrect voltage, soldering errors, crashes, water damage, physical abuse, or unauthorized modifications are not considered defective and are not eligible for refund or replacement.

This includes, but is not limited to:

Burnt ESCs
Burnt flight controllers
Reverse-polarity damage
Water damage
Crash damage
Broken antennas
Damaged motors
Cut wires or modified connectors

LiPo Batteries

Due to transportation and safety regulations, LiPo batteries are final sale once shipped.

If a LiPo battery arrives damaged or defective, please contact us within 48 hours of delivery with photos of the battery and packaging.

Non-Returnable Items

The following items cannot be returned unless they arrive defective or unless required by applicable consumer protection laws:

Opened electronic components
Soldered or modified products
Installed flight controllers, ESCs, motors, or receivers
Cut wires or modified cables
LiPo batteries (except DOA)
Clearance items marked as Final Sale
Gift cards
Downloadable software or digital products

Incorrect Orders

If we shipped the wrong item, please contact us within 7 days of receiving your order.

We will arrange for the correct product to be sent and provide instructions for returning the incorrect item at no additional cost to you.

Damaged During Shipping

If your package arrives visibly damaged:

Take photographs of the package before opening it.
Take photographs of any damaged contents.
Contact us within 48 hours of delivery.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like a different product, we recommend placing a new order after your return has been approved.

This helps ensure product availability and faster processing.

Manufacturer Warranty

Many products sold by Ottawa FPV Shop are covered by the manufacturer's warranty.

Where applicable, we will assist customers in submitting warranty claims, but warranty approval remains subject to the manufacturer's terms and conditions.